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Telephone Banking FAQ

Q. How do I sign up for Telephone Banking?
A. Talk to your Personal Banker or call our Customer Care Center at (706) 453-2265, and we’ll be glad to walk you through accessing your account through telephone banking.

Q. What if I’m locked out of Telephone Banking?
A. Call us our Customer Care Center at (706) 453-2265 and we’ll be glad to reset your password.

Q. I’ve attempted to transfer funds between some of my accounts and it tells me that I need a special code?  
A. Please give your Personal Banker a call if you would like to transfer funds between accounts that you own and we’ll set you up with your access code to be able to perform these transfers.

Q. Telephone Banking does not have the deposit I made this morning. Can you tell me why?
A. BankSouth’s Telephone Banking does not operate in real time. This means any deposits, withdrawals or ACH transactions will only show through the previous day’s work. If you would like to see this information in more real time, please feel free to sign up for our Personal or Business Online Banking Service.