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Debit Card FAQs and Assistance
Q. I am unable to locate or have lost my debit card, what do I do?
A. During banking hours contact the bank immediately. After hours, please call (800)-500-1044.
Q. I have a charge on my debit card account that I did not authorize, what do I do?
A. During business hours contact your Personal Banker. After hours, please call (800) 500-1044 to cancel your card and contact us on the next business day.
Q. How can I report a lost or stolen card and get a replacement?
A. To report a lost or stolen card, please immediately call (800) 500-1044. Customer Service Representatives are available at this line 24 hours a day, 7 days a week.
Q. How can I get a replacement card, if my card is worn out or not working properly?
A. To order a replacement card, if your card is worn out or is not working properly, you can call a Customer Support Associate at (706) 453-2265.
Q. What should I do before I submit a debit card dispute?
A. A quick call to the merchant can often answer your questions and easily resolve your dispute. The merchant's phone number may be located on your receipt or billing statement. If the merchant is able to resolve the matter, your account will be credited usually within 30 days, though this can vary by merchant and when they process refunds. However, if this is not resolved, you may want to submit a dispute. You can do this by calling us at (706) 453-2265.