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Coronavirus Preparedness

A message from the Department of Homeland Security's Cybersecurity & Infrastructure Security Agency -


"In March, Congress passed—and the President signed—the Coronavirus Aid, Relief, and Economic Security (CARES) Act, a $2 trillion economic relief package intended to support American businesses and individuals economically burdened by the coronavirus pandemic. A provision of the law includes sending economic impact payments to eligible Americans.

The Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of the Treasury, the Internal Revenue Service (IRS), and the United States Secret Service (USSS) urge all Americans to be on the lookout for criminal fraud related to these economic impact payments—particularly fraud using coronavirus lures to steal personal and financial information, as well as the economic impact payments themselves—and for adversaries seeking to disrupt payment efforts.

To report an IRS-related coronavirus scam, visit the IRS Impersonation Scam Reporting webpage."

For more information, visit


For At-Risk Customers, BankSouth Services Are Available by Appointment, ATMs, Drive-Through Lanes and Online
As a community, we are in an unprecedented situation due to implications from the COVID-19 pandemic. At BankSouth, we recognize how important access to banking is while ensuring the welfare and safety of our customers and associates.  If you describe yourself as "at-risk", we would like to accommodate you on a case-by-case basis by arranging for a socially-distanced appointment under sanitary conditions.  Please call one of our branches below to make an appointment before, during or after regular business hours.


Other ways you can bank with us:
BankSouth also offers Online Banking, Bill Pay and Transfer services from your home, office or mobile device. We encourage you to use these added benefits as well as to use your BankSouth Debit Card with our new Card Controls feature for added safety and convenience.

How to call to make an appointment:

Atlanta Forum (404) 832-7840 (Monday-Friday, 9:00 a.m. to 4:30 p.m.)
(No Drive-Through or Walk-up Window)

Downtown Greensboro (706) 453-2236 (Monday-Thursday, 8:30 a.m. to 4:30 p.m.,
Friday - 8:30 a.m. to 5:00 p.m.; Saturday 8:30 a.m. to Noon)

Lake Oconee Branch (706) 453-2943(Monday-Thursday, 8:30 a.m. to 4:30 p.m.,
Friday - 8:30 a.m. to 5:00 p.m.; Saturday 8:30 a.m. to Noon)

Savannah Johnson Square (912) 200-9420 (Monday-Friday, 9:00 a.m. to 5:00 p.m.)
(No Drive-Through or Walk-up Window)

Savannah Stephenson (912) 200-9430 (Monday-Friday, 10:00 a.m. to 2:00 p.m.)
(No Drive-Through or Walk-up Window)

Watkinsville Macon Highway (706) 769-8200(Monday-Thursday, 9:00 a.m. to 4:30 p.m.,
Friday - 9:00 a.m. to 6:00 p.m.; Saturday 9:00 a.m. to Noon)

To view branch hours on our website, please click here.

For additional assistance:

BankSouth Customer Care (706) 453-2265 (Monday-Friday 7:30 a.m. to 6:00 p.m.; Saturday 8:00 a.m. to 1:00 p.m.)

We know this is a challenging time for all of us. BankSouth has been a part of our community for almost 75 years and we'll be here after this period of uncertainty passes. With your help, we'll work through this together.
We appreciate your business and the trust you have placed in us to be your banking partner.

Thursday, March 12, 2020

Be Vigilant. Be Prepared.

Like you, we’re watching the latest updates from authorities about the coronavirus disease 2019 (COVID-19). We’re doing all we can to ensure the health and safety of our employees and customers. 

In our branches and offices…

  • We are routinely and frequently cleaning and disinfecting surface areas at teller counters, check writing desks, night deposit drop boxes, ATM machines, call buttons and canisters at drive-through windows, and door handles throughout the day. Hand sanitizer is continuously made available, and proactive hygiene recommendations are routinely reinforced. We highly encourage customers and employees to use the CDC’s recommended preventive actions of frequent handwashing and the use of hand sanitizer, especially after handling cash.

Throughout our company, we’re proactively reviewing our Business Continuity plans…

  • To ensure we operate our branches and operations teams without service interruption, we are actively updating and preparing our readiness plans should more proactive and preventive measures need to be implemented.

We encourage all our customers to take advantage of BankSouth’s self-service banking tools…

BankSouth’s suite of Online Banking and Mobile Banking services are available to all customers. If you have enrolled, please update your personal details to ensure we can stay in touch.

If you’re not already enrolled, we encourage you to sign up online at or on our mobile app, or call a BankSouth Customer Care specialist for assistance at (706) 453-2265. Here are some BankSouth services to help you manage through this period:

  • Enroll in BankSouth Online Banking to review transactions, check balances, make payments, deposit checks, and more.
  • Download the Mobile Banking app for banking convenience from your phone
  • Use Telephone Banking (706) 453-1000 or Toll Free 1-866-629-2687
  • Pay bills remotely using Online Bill Pay
  • Convert to E-Statements
  • Access ATM Banking or Drive-Through Tellers where available
  • Consider using Remote Deposit Capture for your business

Be vigilant about potential fraud...

Unfortunately, crises are also times when fraudsters will seek to exploit our heightened awareness and try to deceive with emails or phone calls disguised as information related to coronavirus, when in fact it's an attempt to steal information from you; here's a reminder of our position on Privacy & Security.

Stay up to date...

Obtain up to date information provided by the Centers for Disease Control and Prevention (CDC).

Customer Care Center

(706) 453-2265 | toll free: (844) 706-2265
Hours: Monday - Friday: 7:30 am - 6:00 pm | Saturday: 8:00 am to 1:00 pm